These terms govern your firm’s use of Prime Practice. They are written to be read, not to be skimmed past — the sections on your firm’s data, on availability and on liability are the ones that matter most.
Agreeing to these terms
By creating a workspace, signing in, or paying a subscription fee, your firm accepts these terms. If you are accepting on behalf of a firm, you confirm you are authorised to bind it. The agreement is between the firm and [LEGAL ENTITY NAME].
What the subscription includes
A subscription gives your firm a licence to use Prime Practice for the period paid for. It is non-exclusive, non-transferable and limited to your own firm’s practice.
One plan covers everything: every module, unlimited clients and unlimited staff accounts. We do not charge per user, and we do not put features behind a higher tier.
We add features over time and occasionally retire ones that are unused or unsafe. Where a change materially reduces what you already rely on, we will give reasonable notice.
Your firm’s data, and what that means
Your firm’s records are kept in a database dedicated to your firm. This has consequences on both sides.
What we are responsible for
- Supplying and maintaining the application.
- Supplying the security rules that govern access to your firm’s database, and updating them as the product changes.
- Setting up your firm’s workspace.
What your firm is responsible for
- Keeping your administrator account secure, together with any account your firm controls that the workspace depends on, including its billing where applicable.
- Applying the security updates we publish when the app asks you to.
- The accuracy and lawfulness of everything your firm puts into it.
- Your own backups. The app includes an export tool; whether you use it is your decision.
We do not keep backup copies of your firm’s records and cannot restore deleted data for you. Export your data regularly.
Accounts and access
Your firm’s administrator creates staff accounts and sets what each person may see and do. You are responsible for keeping credentials confidential and for everything done through your firm’s accounts.
Tell us promptly if you suspect unauthorised access. We may suspend an account we reasonably believe is compromised or is being used to attack the service.
Acceptable use
You agree not to:
- resell, sublicense or white-label Prime Practice, or run another firm’s practice on your subscription;
- reverse-engineer, copy or create a derivative of the software;
- use it to store or transmit anything unlawful, or anything you have no right to hold;
- attempt to breach the security of the service, or to reach another firm’s workspace;
- place automated load on the service that degrades it for others.
Fees, trial and renewal
Every plan begins with a thirty-day free trial. No card is required to start it and nothing is charged unless you choose to subscribe.
Prices are quoted to your firm before you subscribe and are exclusive of GST unless stated otherwise. Introductory pricing applies for the term you buy at that price; a renewal is at the price current when the renewal falls due, and we will tell you before it changes.
If a subscription lapses, the workspace becomes read-only rather than being deleted, so that your firm keeps access to its own records while it decides what to do. Refunds are covered by the Refund & Cancellation Policy.
Intellectual property
The software, its design, its documentation and the Prime Practice name remain ours. Everything your firm enters — client records, documents, invoices, correspondence — remains yours, and this agreement gives us no licence over it.
Availability and support
We aim to keep Prime Practice available at all times but do not guarantee uninterrupted service. Planned maintenance is scheduled outside Indian business hours where possible. Parts of the service depend on third-party infrastructure providers, and outages on their side are outside our control.
Support is by email at cashantanusaxena@gmail.com. We answer within one business day and prioritise anything that blocks a statutory deadline.
Limitation of liability
Prime Practice is a tool for organising a practice. It does not give legal, tax or accounting advice, and it does not file returns on your behalf. Deadlines shown in the app are a convenience — professional responsibility for meeting them stays with the firm.
To the extent permitted by law, our total liability arising out of this agreement in any twelve-month period is limited to the subscription fees your firm paid us in that period. We are not liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss of data held in a database we do not control.
Nothing here limits liability for fraud, or for anything that cannot lawfully be limited.
Ending the agreement
Your firm may stop using Prime Practice at any time; cancellation is covered by the Refund & Cancellation Policy. We may suspend or end access if fees go unpaid after notice, if these terms are breached materially, or if required by law.
When the agreement ends, we do not delete your firm’s records. Export your data using the built-in export tools.
Governing law
This agreement is governed by the laws of India. The courts at [CITY] shall have exclusive jurisdiction over any dispute arising from it. Before starting proceedings, both sides agree to attempt to resolve the matter in good faith within thirty days of written notice.
Contact
Questions about these terms can go to cashantanusaxena@gmail.com, or through the contact form.